Frequently Asked Questions
Here are answers to some of your most frequently asked questions. If you can’t find what you’re looking for, our support team is here to help, call us on 02081 437 581 and we’ll be happy to assist.
Frequently Asked Questions
efore returning an item, please contact us first by phone on 02081 437 581 or email Orders@lightshopdirect.com. We’ll provide with a return authorisation and further instructions.
Free delivery is available on orders over £50. For orders under £50, choose from: Royal Mail Standard (£2.99), Royal Mail 24-Hour (£5.95), or FedEx Next Day (£9.95) all with full tracking.
Yes, domestic customers may return items within 14 days of receipt, followed by another 14 days to send them back. Products must be unused, in resalable condition, and return shipping must be paid by the customer.
More Questions
Contact us within 3 working days of receiving your order. Keep all packaging and documentation for inspection.
If you're returning an item due to change of mind, you are responsible for return carriage and insurance. If the item is faulty or incorrect, we will cover the cost.
Contact us within 3 working days of receiving your order. Keep all packaging and documentation for inspection.
Yes, but they must be unused, in original packaging, and carriage paid. A re-stocking charge may apply.
Misuse, tampering, or modification of the product will void the warranty. This includes using non-dimmable bulbs on dimmable circuits or attempting home repairs.
We offer the following:
- Free Standard Delivery for orders over £50
- Royal Mail Economy (small items) – £2.99 + VAT (3–4 working days)
- Royal Mail 24-Hour (£5.95),+ VAT (Not guaranteed)
- FedEx Next Working Day Delivery – £9.95 + VAT (Not guaranteed)
Unable to find what you need? call us on 02081437581.
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Light Shop Direct is your trusted supplier of energy-efficient LED lighting and heating solutions for both residential and commercial spaces. Based in Swindon with over 23 years of experience, we offer expert advice and a wide range of products—from premium LED lights to cost-effective bulbs and electric heaters.
To contact us, please use the contact form below.
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