Almost all orders placed before 1.00pm (Monday-Friday) will be despatched the same day, (providing we have the items in stock).
This is NOT a guarantee so if you choose a standard delivery service please allow 2-5 working days for your order to be processed and delivered.
Customers that have paid for a next day service will be prioritised.
We offer the following delivery options:
For orders under £65, please see the following delivery tariffs.
Please note that some delivery locations / times (see below) will incur additional charges.
We are also able to offer the following timed deliveries.
Delivery Locations Incurring Extra Charges for signed for deliveries.
The following locations will incur additional charges if you select a signed for delivery (or for large items which require delivery by courier) we will contact you to make arrangements for the extra payment if it is not taken automatically.
If you have any specific delivery requirements, call our sales team on 0113 2568342.
Our aim is to provide you with the highest levels of service possible and this extends to our flexible and customer-friendly policies.
Please do not return any items to Light Shop Direct without first contacting us by phone or email.
phone: 0113 2568342 (9am to 5pm Monday to Friday)
<span">email : firstname.lastname@example.org
If you wish to return goods for any reason please supply the following information:-
We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible.
If incorrect or faulty goods are supplied, we will of course replace or refund these, as appropriate, as quickly as possible. We must receive notification of any problems within 3 working days of delivery of your order.
*Re-salable condition also covers the packaging which must be present and in perfect condition. If we are unable to refund we will give the option to have the goods returned to you at your expense.
If you have any concerns or questions please call or e-mail us!
What doesn’t our warranty cover?
In any instance where your bulb has developed a fault, we will do our utmost to replace it or offer a full refund (provided the item is still within its stated warranty period). However, if it becomes apparent that the product has been misused, tampered with or modified in any way, we will view this as having voided its warranty.
‘Misuse” includes, but is not limited to, incorrect operation by the user, use of non-dimmable bulbs on a dimmable circuit or connection to or operation with an unsuitable power supply. ‘Tampering’ or ‘modification’ can be interpreted as any activity designed to alter the product in such a way that it can be used in a manner that wasn’t intended by its original design. This can include rewiring, removing plugs, home repairs or changing components. Unfortunately, we won’t be able to replace any item that has undergone any such process.